Event Supervisor - Guest Experience

Lead unforgettable guest experiences with one of the world's most iconic live entertainment productions!

Adecco is currently hiring Event Supervisors - Guest Experience for Cirque du Soleil in Ottawa, ON. This exciting opportunity is perfect for hospitality, retail, food service, tourism, entertainment, and customer service professionals ready to step into a leadership role.

As an Event Supervisor - Guest Experience, you will play a key role in supporting event operations, leading frontline teams, and ensuring every guest enjoys a seamless and memorable experience from arrival to departure. If you're passionate about customer service, thrive in fast-paced environments, and enjoy leading by example, we'd love to hear from you.

• Pay Rate: $21.00/hour

• Location: Ottawa, ON

• Job Type: Temporary | Full-time

• Schedule: 5 days per week (subject to the show schedule). Shifts begin approximately 2 hours before showtime and conclude after guest operations have ended.

Why Join Us?

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs New and quicker onboarding process

Responsibilities

• Supervise guest-facing operations during performances and events

• Support the delivery of exceptional customer service throughout the venue

• Lead, coach, and support frontline team members

• Monitor guest satisfaction and resolve concerns professionally

• Assist with staffing coordination and operational planning

• Ensure service standards and operational procedures are maintained

• Support crowd flow, venue logistics, and guest experience initiatives

• Communicate operational updates and expectations to staff

• Collaborate with department leaders to achieve event objectives

• Ensure compliance with safety, operational, and company standards

Qualifications

• 1 to 3 years of leadership experience in hospitality, retail, food service, tourism, entertainment, events, or customer service

• Strong leadership, interpersonal, and communication skills

• Proven ability to perform effectively in a fast-paced environment

• Excellent problem-solving and conflict-resolution abilities

• Passion for customer service and guest satisfaction

• Smart Serve Certification required

• Cash handling experience required

• Experience with inventory control considered an asset

• Experience working at live events or large-scale venues preferred

• Experience using radio communication systems is an asset

• Must be available to work evenings, weekends, and holidays

• Must be 18 years of age or older

• Must be legally eligible to work and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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