Customer Service Order Management Specialist

Adecco is currently hiring a Customer Service Order Management Specialist for our client in Mississauga, ON. This is an exciting opportunity for a customer-focused professional who enjoys managing customer relationships, coordinating orders, and working cross-functionally to deliver exceptional service.

This is a highly collaborative and customer-facing role where you'll manage orders from receipt through fulfillment while serving as a key liaison between customers, Sales, Production, Distribution, and Supply Chain teams.

• Pay Rate: $30.29/hour

• Location: Mississauga, ON

• Shift: Monday to Friday | Hybrid (Monday to Thursday in office, Friday remote)

• Job type: Temporary | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:
Customer Account Management

• Act as the primary point of contact for customers, distributors, and key accounts

• Build and maintain strong customer relationships through responsive and professional service

• Manage customer accounts with unique requirements to ensure a positive customer experience

• Provide product information, technical documentation, and support materials as required

Order Management

• Receive, process, and manage customer orders through SAP, iBuy, and related systems

• Coordinate order fulfillment from entry through delivery

• Monitor open orders and ensure timely completion and invoicing

• Prepare and maintain accurate order and shipping documentation

• Coordinate shipment schedules and delivery communications

Cross-Functional Collaboration

• Work closely with Sales, Production, Distribution, and Supply Chain teams to meet customer requirements

• Communicate order status, inventory availability, and delivery timelines

• Support the resolution of supply chain, order, and delivery challenges

Problem Resolution

• Investigate and resolve order discrepancies, returns, billing concerns, and delivery issues

• Identify customer needs and provide effective solutions

• Escalate issues where required while maintaining excellent customer service

Process Improvement & Reporting

• Support continuous improvement initiatives within customer service operations

• Complete month-end reporting and administrative activities

• Maintain compliance with company policies, procedures, and training requirements

• Assist with onboarding and mentoring new team members when required

Qualifications and Skills:

• Minimum 2 years of experience in a customer service or account support role

• Experience with end-to-end order management is strongly preferred

• High School Diploma or equivalent required

• Post-secondary education in Business, Administration, Supply Chain, or a related field is considered an asset

• Strong customer service and relationship management skills

• Excellent verbal and written communication abilities

• Strong organizational and time-management skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong problem-solving and analytical capabilities

• Collaborative team player with a proactive approach

• Experience with SAP, Salesforce, iBuy, or similar ERP/CRM systems is preferred

• Bilingualism in English and French is considered an asset

• Must be legally eligible to work, and reside in Canada

Ready to take the next step in your customer service career? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.