Customer Service Associate

Adecco is currently hiring a full-time Customer Service Associate to join a growing and dynamic sales team. This is an exciting opportunity for a motivated sales professional with telecommunications experience who enjoys building customer relationships, identifying sales opportunities, and helping customers stay connected through innovative wireless solutions.

If you thrive in a fast-paced, phone-based sales environment and are driven by achieving targets, we want to hear from you!

• Pay Rate: $19.00/hour

• Location: North York (Yonge and Sheppard), full on site

• Shift: call centre is open weekdays 9 am to 8pm and weekends 10 am to 6 pm, will be scheduled Wednesday to Saturdays within these hours

• Job type: Temporary | Full-time | Potential for permanent employment after 3 months based on performance and business needs.

• Vacancy Status: This posting is for an existing vacancy.

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Contact prospective and existing customers to identify opportunities for wireless plans, device upgrades, and additional services.

• Build rapport quickly and develop strong customer relationships through consultative sales conversations.

• Assess customer needs and recommend wireless products, devices, accessories, and value-added services.

• Follow up on leads and customer inquiries to maximize sales opportunities.

• Maintain accurate and detailed records of customer interactions, sales activities, and account updates.

• Meet or exceed individual sales targets and key performance metrics.

• Manage a high volume of outbound and inbound customer interactions while maintaining quality standards.

• Handle objections professionally and effectively to uncover customer needs and close sales.

• Deliver exceptional customer service while adhering to company policies, procedures, and industry regulations.

• Collaborate with team members to support overall sales objectives and business growth

Qualifications and Skills:

• Previous experience in outbound sales, telesales, inside sales, or a high-volume call center environment.

• Proven ability to meet or exceed sales targets.

• Strong communication, negotiation, and relationship-building skills.

• Results-oriented with a passion for sales and customer engagement.

• Ability to confidently overcome objections and identify growth opportunities.

• Self-motivated, resilient, and comfortable working in a fast-paced environment.

• Professional, positive, and team-focused attitude.

• Strong organizational and time-management skills.

• Proficiency with CRM systems and customer databases is an asset.

• Experience within the telecommunications or wireless industry is strongly preferred.

• Knowledge of wireless plans, mobile devices, accessories, and value-added services.

• Familiarity with carrier systems, wireless promotions, and sales processes.

• Experience selling technology or subscription-based services is considered an asset.

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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