Bilingual Contact Center Agent

Adecco is currently hiring a full-time Bilingual Contact Center Agent to provide exceptional telephone support, respond to inquiries, and deliver accurate information in a fast-paced contact centre environment.

This role is ideal for candidates with call centre, customer service, client support, or contact centre experience who thrive in a professional, customer-focused setting.

• Pay Rate: $19/hour

• Location: Remote

• Shift: Monday to Friday | 9:00 AM to 5:00 PM (Eastern Time)

• Job type: Temporary 3 months | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Answer inbound calls professionally in both English and French

• Respond to customer inquiries with accuracy, empathy, and professionalism

• Research and provide information using internal systems and resources

• Escalate complex inquiries to specialized support teams when required

• Navigate multiple computer applications simultaneously while assisting callers

• Handle challenging customer situations while maintaining a high level of service

• Follow established schedules, call handling procedures, and performance standards

• Maintain accurate records and documentation of customer interactions

Qualifications and Skills:

• Fully bilingual in French and English (spoken, written, and reading)

• Previous call centre, contact centre, or customer service experience

• Strong verbal and written communication skills

• Excellent active listening and problem-solving abilities

• Customer-focused with a professional and positive approach

• Comfortable using computers and navigating multiple applications

• Proficiency with Microsoft Office, including Outlook and Excel

• Strong attention to detail and organizational skills

• High school diploma or equivalent

• Bring Your Own Device (BYOD) capability required

• Must be legally eligible to work, and reside in Canada

If you're a bilingual professional who enjoys helping customers, resolving inquiries, and providing outstanding service, we'd love to hear from you. Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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