南港知名外商品牌廠:Solution System Manager – Sustaining Phase

【Client Description】

International Tier 1 brand company in IT industry.

【Responsibilities】

Sustaining Solution Management

• Own solution‑level system management for products in sustaining phase.
• Ensure stability, quality, and system coherence across sustaining platforms.
• Act as the primary interface across sustaining, software, and system stakeholders.

Platform Backup & Cross‑Platform Tracking

• Serve as backup system manager from a platform perspective across multiple NPI platforms.
• Track platform milestones, dependencies, and differentiation status.
• Highlight platform readiness and differentiation timing to ensure risks, delays, or opportunities are visible and addressed.

Platform Readiness & Phase Exit Governance

• Track and manage platform readiness for SWFF, SI, and PV phase exits.
• Identify readiness gaps, dependency risks, and execution issues impacting sustaining.
• Partner with NPI and planning system managers to ensure clean phase exits and reduced downstream sustaining impact.

Quality Ownership – Sustaining Scope

• Track and manage quality issues related to sustaining scope, including internal and customer escalations (e.g., 3LS, company project).
• Ensure quality risks are visible, escalated appropriately, and driven to closure.
• Monitor systemic quality trends affecting delivery and customer experience.

Sustaining Team Collaboration

• Work closely with the sustaining team to understand workload, capacity, and key pain points impacting delivery or quality.
• Act as host between sustaining and software teams when new features are proposed to enter sustaining scope.
• Ensure feature phase‑ins are limited, justified, and minimally disruptive.

Post‑RTP Experience & Curation Partnership

• Partner with the curation team to support post‑RTP experience surveys.
• Analyze customer and usage feedback to identify system‑level gaps versus intended experience.
• Translate insights into actionable improvements.

Post‑Mortem, Lessons Learned & Continuous Improvement

• Drive lesson‑learned reviews based on sustaining quality issues and escalations.
• Feed insights back into NPI planning and execution to improve feature definition, scheduling, dependency management, and risk mitigation.
• Ensure learnings are documented and applied consistently.

【Candidate Profile】

• Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent experience).
• 8+ years of experience in system, solution, or platform management roles.
• Experience managing products across NPI, RTP, and sustaining lifecycle phases.
• Proven experience in quality issue management and cross‑team escalation handling.
• Strong understanding of HW/SW/FW integration and platform dependencies.

Preferred Qualifications

• Experience with phase‑gate frameworks such as SWFF, SI, and PV.
• Background in post‑RTP experience analysis or customer quality feedback loops.
• Prior experience as a system manager, platform lead, or chief engineer.
• Familiarity with enterprise‑scale escalation models (e.g., 3LS, customer quality programs).

Skills & Competencies

• Strong system‑level and platform‑level thinking.
• Excellent cross‑functional collaboration and influence skills.
• Structured problem solving and execution discipline.
• Ability to communicate risks, gaps, and tradeoffs clearly to leadership.
• Ownership mindset with focus on closure and continuous improvement.