Team leader OtC

Adecco is recruiting on behalf of our client, a global leader in fire and security solutions, for a Team leader OtC position.

-         Bachelor’s degree in Finance, Accounting, or related field preferred

-         4–6 years of AR / Order-to-Cash experience

-         Prior supervisory experience

-         Strong understanding of credit control and collections strategies

-         ERP knowledge (JDE / Oracle preferred)

-         Fluent in French and English

-         Excellent negotiation and communication skills

⭐ Preferred

-         Experience in capability centers / BPO environment

-         Exposure to international customers and multi-currency environments

-         Oversee invoicing, collections, dispute management, and cash allocation

-         Ensure timely and accurate billing processes

-         Monitor aging reports and drive reduction of overdue receivables

-         Manage customer accounts and resolve payment disputes

-         Collaborate with sales and customer service teams to improve collections

-         Ensure compliance with credit policies and internal controls

-         Support cash forecasting and reporting

-         Drive continuous improvement and digitalization initiatives

a)     Managerial skills:

-         Lead and develop AR team members

-         Monitor KPIs such as DSO (Days Sales Outstanding) and collection effectiveness

-         Provide coaching and performance management

-         Ensure workload balancing and process efficiency

b)    Technical Skills :

-         Understanding of OtC and accounting principles

-         Proficiency in MS Office tools, particularly Excel (intermediate level)

-         Working with OtC systems of engagement ( HighRadius, SideTrade, Stuut etc) is a plus

-         ERP experience (JDE / Oracle preferred)

-         Leverage data analytics to improve decision-making

-         Drive standardization and process simplification

c)     Soft Skills :

-         Detail-oriented attention to detail, accuracy, and rigor

-         Reliability and strict adherence to procedures and deadlines

-         Good service mindset and internal customer orientation

-         Ability to work effectively within a multicultural team environment

-         Clear, professional, and constructive communication

-         Proactivity, adaptability, and ability to manage priorities

-         Respect for confidentiality and Group ethical standards