Customer Support Service Assistant

Adecco is recruiting for its client, an international production company, a Customer Support Service Assistant to join their operations in Bucharest.

You will play a key role in managing customer orders, ensuring smooth delivery and maintaining a high level of customer satisfaction in a dynamic and international environment.

This is a hands-on operational role, at the heart of customer service activities, with strong interactions with sales, supply chain, logistics and customers.

Required skills

• Experience in customer service or supply chain;
• Good knowledge of ERP systems (SAP is a plus);
• Comfortable with Microsoft Office tools;
• Fluent in English (French or another European language is a plus);

What we are really looking for

Beyond formal qualifications, we are especially looking for someone who:

• Is well-organized and able to manage priorities;
• Is proactive and solution-oriented;
• Has strong communication skills;
• Is able to work in a fast-paced and multi-stakeholder environment;
• Is customer-focused and service-minded;

Why join us?

• Be part of an international and collaborative environment;
• Work in a key interface role between customers and operations;
• Develop your skills in customer service and supply chain processes;
• Contribute directly to customer satisfaction and operational performance.

1. Manage customer orders

• Handle customer orders from entry to delivery;
• Monitor order progress and ensure on-time delivery;
• Maintain and update customer data in the system;

2. Ensure smooth order processing

• Anticipate and resolve issues in the order-to-delivery process;
• Handle complex situations (logistics issues, credit blocks, claims, returns);
• Coordinate with internal teams to find solutions quickly;

3. Act as a key contact for customers

• Be the first point of contact for your customer portfolio;
• Ensure clear communication and timely responses;
• Support customer satisfaction in all interactions;

4. Coordinate with stakeholders

• Work closely with Sales, Supply Chain, Logistics and Credit teams;
• Support Account Managers with administrative and commercial follow-up;
• Ensure alignment between internal teams and customer needs;

5. Contribute to operational improvement

• Identify recurring issues and propose solutions;
• Support continuous improvement initiatives;
• Promote digital tools (e-billing, customer portals, EDI).