Collection specialist

Adecco is recruiting on behalf of our client, a global leader in fire and security solutions, for a Collection Specialist position.

Qualifications / Education:

Degree in Accounting and/or Finance

Language Skills:

Fluent French is mandatory – minimum level B2 to C1

Experience:

Previous experience in collections, credit control, or accounts receivable is appreciated

Exposure to a Shared Services Center or international environment is considered a plus

The main responsibilities include in particular:

-         Analyze and monitor customer balances and overdue receivables

-         Manage collection actions and follow-up on customer payments

-         Identify of customer disputes and notification of internal stakeholders

-         Ensure the Application and follow-up of dunning and reminder processes

-         Ensure the Transfer of customer cases to the Cash Manager when required

-         High volume of interactions (incoming and outgoing calls/emails) with customers and internal teams (Cash Management)

-         Contribute to the reduction of overdue balances and improvement of key performance indicators (DSO, overdue, disputes)

a)     Technical Skills :

-         Good understanding of the Order-to-Cash (O2C) cycle and collection processes

-         Experience in analyzing and monitoring customer outstanding balances

-         Ability to identify and manage customer disputes

-         Ability to prioritize collection actions based on risk and business impact

-         Results-oriented mindset (cash collection, overdue reduction)

-         Rigorous adherence to procedures, internal controls, and Group policies

b)    Soft Skills :

-         Detail-oriented attention to detail, accuracy, and rigor

-         Reliability and strict adherence to procedures and deadlines

-         Good service mindset and internal customer orientation

-         Ability to work effectively within a multicultural team environment

-         Clear, professional, and constructive communication

-         Proactivity, adaptability, and ability to manage priorities

-         Respect for confidentiality and Group ethical standards