Operation Host

Position: Operation Host

Industry: Tourism, Hospitality & Visitor Attractions

Working Duration: 12 months contract (Renewable based on performance)

Working Location: Merdeka 118, Jalan Hang Jebat, 50118 Kuala Lumpur

Working Day/Hours: shift 5/6 days in a week

Salary: Basic up to RM3,000 (Based on experience)

Job Purpose / Summary

The Operations Host is responsible for managing Guest movement and operational flow throughout The View 118 and The Look 118 to ensure a safe, organized and seamless experience from arrival to departure.

Working under the guidance of the Operations Supervisor, the role supports daily operations through queue management, batching coordination, loading and unloading assistance, and exit flow control and monitoring.

As a key frontline position, the Operations Host maintains operational discipline, safety compliance and efficient Guest circulation across assigned areas. This role contributes directly to delivering a controlled, safe and well-managed Guest journey while supporting smooth attraction operations at all times.

Job Responsibilities

1. Guest Flow and Queue Management

Manage Guest flow, queue organization and batching operations across assigned levels to ensure controlled movement and compliance with capacity limits.

2. Elevator Loading and Unloading Operations

Receive, direct and assist Guests during elevator loading and unloading while providing clear instructions to maintain safe and orderly transitions between areas.

3. Safety Monitoring and Weather Control

Monitor operational areas including outdoor terraces, glass capsules and implementing safety controls during inclement weather in accordance with SOPs.

4. Premium Experience and High-Density Area Management

Manage Guest flow within designated premium experience zones and high-density operational areas, ensuring safe boarding, rotation and departure coordination.

5. Guest Assistance and Wayfinding Support

Provide operational assistance to Guests by answering enquiries, explaining digital wayfinding tools and directing movement throughout the attraction.

6. Exit Operations and Operational Readiness

Support exit operations including batching for departure, Guest flow control and farewell engagement while reporting hazards or operational concerns promptly.

Conduct opening and closing checks as assigned.

If you are interested to apply, please forward your latest resume to Nurul.Shazwani@adecco.com. Subject: Job Application – Operation Host