Customer Order Management

A Day in the Life

As a Customer Care Executive for our Operations team, you will be the primary point of contact for our internal and external customers, ensuring a seamless and positive experience from order to delivery. You will play a crucial role in building trust and loyalty by providing exceptional support and resolving inquiries efficiently.

• In this role, you will:
•  Manage the end-to-end order to delivery process ensuring accuracy and timeliness.
• Serve as the vital link between our customers, supply chain, and internal teams to handle inquiries, returns, and resolve any issues, minimize rejections and disputes.
• Monitor and analyze customer feedback to identify trends and contribute to the continuous improvement of our services and processes.
• Submission of E- Invoices in customer portal
• Work with transporter to ensure Accurate Actual Delivery Date are 100% updated before the month end close.
• Processing Credit Notes and Debit Notes and working with 3PLs to ensure all credit and debit notes are processed accurately and on a timely manner
• Other tasks (eg: Reportings) to be assigned from time to time.
• Collaborate with customers and internal teams to support the growth of our business and uphold our standards of service excellence.

We Are Looking For

We are looking for a proactive and solution-oriented individual who is dedicated to providing outstanding customer service. You are a great communicator with a talent for managing complexity and turning challenges into opportunities for improvement. The ideal candidate has:

* A Bachelor’s degree in a related field.

* Excellent written and verbal communication skills in English.

* Strong problem-solving abilities and a customer-centric mindset.

* The ability to work collaboratively in a fast-paced environment.

* An organized and detail-oriented approach to managing tasks and projects.

 *SAP SD module/ SAP HANA and Key User experience is required

How to Apply:

Interested candidates are invited to submit their application via LinkedIn/Adecco Portal OR email Nurul.Shazwani@adecco.com

Please include "Customer Care'' in the subject line.