Technical Support Specialist

About Company:

Our client is a globally recognized home furnishings and lifestyle retail organization known for offering innovative, affordable, and sustainable solutions for everyday living. With a strong international presence, the company designs and sells a wide range of furniture, home décor, kitchen products, and household essentials. Renowned for its customer-centric approach, modern retail experience, and commitment to sustainability, the organization provides an inclusive and growth-oriented work environment for professionals across various functions.

An Ideal Candidate:

Strong knowledge of TCP/IP, DNS, DHCP, VLANs, Routing & Switching.

Hands-on experience with Cisco, Aruba, Fortinet, Juniper, or similar networking devices.

Experience in network troubleshooting and monitoring tools.

Understanding of firewall management and network security concepts.

Good analytical and problem-solving skills.

Strong communication and stakeholder management skills.

Eligibility

Graduate in Computer Science, Information Technology, Electronics, or related field.

Certifications such as CCNA/CCNP will be an added advantage.

Key Competencies:

Configure, monitor, and maintain LAN, WAN, WLAN, and VPN networks.

Troubleshoot network, internet, and connectivity-related issues.

Manage routers, switches, firewalls, and network security devices.

Monitor network performance and ensure maximum uptime.

Coordinate with internal teams and vendors for issue resolution.

Perform network upgrades, patching, and preventive maintenance.

Maintain network documentation, reports, and inventory records.

Ensure compliance with IT security policies and standards.