Inbound Outbound Tele caller/Chat Process

About Company:

Our client is one of India's leading media and entertainment organizations with a strong presence across print, digital, radio, and other media platforms. The company reaches millions of readers and consumers nationwide through its diversified portfolio of news, information, and entertainment offerings. Known for its strong brand recognition, innovation, and extensive market reach, it provides a dynamic work environment with excellent opportunities for professional growth.

An Ideal Candidate:

 Graduate in any discipline

 ✅ 1-2 years of experience in Customer Support, Email Support, Chat Support, or Calling Process

 ✅ Excellent Written & Verbal English Communication Skills

 ✅ Good problem-solving and analytical skills

 ✅ Basic knowledge of MS Office and CRM tools

 Mandatory Requirement: Excellent Written & Verbal English Communication Skills.

Key Competencies:

1️⃣ Customer Support Executive (Chat, Email & Calls)

Experience: 1-2 Years

Process: Chat Support, Email Support & Calling

Excellent written and verbal English communication skills required

Strong email drafting and customer handling skills

2️⃣ Customer Support Executive (Inbound & Outbound Calling)

Experience: 1-2 Years

Process: Inbound Calls & Outbound Calls

Excellent verbal communication skills required

Customer service and issue resolution experience preferred

Key Responsibilities

Handle customer queries professionally and efficiently.

Resolve customer concerns while ensuring a high level of satisfaction.

Coordinate with internal teams for timely issue resolution.

Maintain accurate records of customer interactions.

Meet quality, productivity, and SLA targets.