Director – Operations

Engineering & Manufacturing

location_onNew Delhi, Delhi
work_outlineMaster
work_outline10-20 Years
acutePermanent
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About Company:

Our client is one of India's leading mobility and car rental companies, headquartered in New Delhi. The company was founded in 2000 with a vision to provide professional and reliable transportation services across India. Our client has Operations span 120+ cities with 15+ million customers served and 2,000+ corporate brands served.

An Ideal Candidate:

An Ideal candidate should have MBA with 15–20 years of operations experience, including at least 5 years leading large, multi-city operations teams (100+ people) at Head of Operations, AVP or Director level.

Key Competencies:

  1. Centralized Operations- Lead the 150-member Centralized Operations unit end to end, covering reservations, CRM, booking allocation, trip tracking, billing and vendor relationship management.
  2. Define and deliver service levels for booking confirmation, allocation turnaround, on-time pickup, trip completion and issue resolution across all cities and clients.
  3. Fleet Acquisition & Supply Management- Lead the 40-member Fleet team across Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Pune, Ahmedabad, Kolkata and Kochi.
  4. Lead management & Lead requisition, centralization operation, booking tracking, booking operation,
  5. Managing operation, who understand , fleet understand, car rental, negotiation
  6. National business who can handled,
  7. Background in mobility, car rental, ride-hailing, employee transportation, logistics, travel services or other asset-light, partner-led service businesses.
  8. Proven track record in vendor and fleet supply management, including negotiating and managing revenue-share or partner commercial models.
  9. Hands-on experience running centralized operations or command-centre functions such as reservations, dispatch, tracking and billing.
  10. Demonstrated leadership of process automation, digital transformation or AI-led efficiency programmes in partnership with technology teams.
  11. Experience building franchise, channel partner or city-expansion networks is a strong advantage.

Ref: JN-102026-1192898