CUSTOMER EXPERIENCE CONSULTANT

About Company:

It is a Danish shipping and logistics company founded in 1904

Maersk's business activities include port operation, supply chain management, warehousing and air freight. The company with subsidiaries and offices across approximately 130 countries and more than 100,000 employees worldwide in 2025.

An Ideal Candidate:

What we're looking for:

• Key drive to learn processes & systems
• Strong stakeholder management skills across internal teams and external partners
• Demonstrates high ownership, initiative, and a proactive mindset
• Effective communicator with the ability to influence and drive outcomes

Key Competencies:

Job Description:

 A dynamic and results-driven professional to manage Maersk Line customers within our Retail & Lifestyle vertical. This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and exceptional customer satisfaction.

Key Responsibilities:

• Customer Account & Relationship Management: Build and nurture long-term relationships with key clients, ensuring consistent engagement, strong collaboration, and high satisfaction across all touchpoints.
• Operational execution: Oversee the full shipment lifecycle from planning and coordination to final execution, ensuring timely performance and adherence to agreed service standards.
• Exception Management: Incase of challenges & potential disruptions, coordinate with internal and external stakeholders to resolve issues, and ensure minimal impact to customer operations while maintaining clear and timely communication.
• Dispute resolution: Support FinOps and Dispute teams to ensure timely resolution of billables with a customer-centric and solution-oriented approach.