JOB RESPONSIBILITIES

·        Support daily operations including managing service desk, ticketing admission checks, locker room, galleries and general membership facilities.

·        Deliver an engaging visitor experience to all exhibition visitors to the highest possible standard, ensuring a warm welcome and providing assistance and information as and when necessary.

·        Handle enquiries and provide visitors with general information about M Plus and events at M Plus.

·        Follow up on visitor feedback promptly and be an agent to communicate within M Plus for service enhancement.

·        Support artifacts protection and ensuring visitors are following the M Plus Visiting Rules.

·        Work closely with relevant parties to ensure excellent visitor experience, including safety and cleanliness, is delivered at all times.

·        Support crowd management and control in large scale events.

·        Assist Zone in Charge in execution of emergency response protocols covering a wide spectrum of incidents that could possibly be happening in the museum environment.

·        Perform other ad hoc duties as and when reasonably direct by supervisor.

·        5-days work week (every Monday is fixed rest day)

·        Working Hours: 0915 to 1815 (except Fridays & Sundays),

0915 to 1815 / 1315 to 2215 on Fridays

0815 to 1815 / 0915 to 1815 on Sundays

·        Entitled to bank holidays

·        Entitled to 10 days of Annual Leave

JOB REQUIREMENT

·        Proficient in conversational English & Mandarin

·        Proficiency in other languages would be an advantage

·        Art enthusiastic & independent in searching about art knowledge

·        Good communication skills