Luxury Fashion Brand - Store Director (New Store)

An internationally renowned luxury fashion house is seeking an exceptional Store Director to lead the opening and ongoing success of its new flagship boutique at K11 MUSEA.

This is a unique opportunity for a commercially driven and client-centric leader to shape a high-performing team, deliver an elevated luxury experience, and drive sustainable business growth in one of Hong Kong's premier retail destinations.

• Minimum 8 years' experience in luxury retail, with at least 3–5 years in a senior store management or flagship leadership role.
• Proven track record of driving sales growth and managing large-volume luxury businesses.
• Strong people leadership and talent development capabilities.
• Demonstrated success in VIC management and clienteling.
• Entrepreneurial mindset with strong commercial acumen.
• Excellent communication and stakeholder management skills.
• Fluent English and Cantonese; Mandarin is highly advantageous.

Leadership & Team Development

• Lead, inspire, and develop a team of luxury retail professionals.
• Foster a high-performance culture focused on client engagement and service excellence.
• Coach and mentor team members through ongoing feedback and development plans.
• Identify, recruit, and retain top talent while building a strong succession pipeline.

Client Experience

• Champion an exceptional and personalized client journey.
• Cultivate long-term relationships with VICs and luxury clientele.
• Drive client acquisition, retention, and CRM initiatives.
• Ensure the highest standards of service are consistently delivered.

Business Performance

• Achieve and exceed sales, profitability, and KPI targets.
• Develop and execute strategic action plans to maximize business opportunities.
• Analyze performance metrics and market trends to identify growth opportunities.
• Monitor business results and implement corrective actions where necessary.

Operations & Retail Excellence

• Ensure seamless day-to-day boutique operations.
• Maintain excellence in visual merchandising, inventory management, and store presentation.
• Ensure compliance with company policies and operational standards.
• Partner closely with cross-functional teams including Merchandising, Marketing, CRM, HR, and Operations.