Admin Officer - E-Commerce (Japanese Speaking)

Our client is a leading Japanese entertainment and toys company

Requirements:

• Diploma or above in Business Administration, E-commerce, or related disciplines

• At least 2 years of hands-on experience in e-commerce operations or sales administration

• Excellent cross-border communication skills with proven ability to act as the main point of contact with Japan Headquarters

• Strong knowledge of end-to-end e-commerce processes (order management, logistics, fulfillment)

• Experienced in coordinating with third-party vendors (quotations, inquiries, and operational follow-ups)

• Highly organized, detail-oriented, with strong analytical and problem-solving abilities

• Self-motivated, able to manage multiple priorities and thrive in a fast-paced environment

• Proficiency in Microsoft Excel (including PivotTables and VLOOKUP)

• Fluent in Japanese (N2 of JLPT or above is a must), English, Mandarin and Cantonese

Responsibilities:

• Manage daily administration, ensuring accuracy of product data, efficient order processing workflows, and proper shipping rules

• Maintain consistent and accurate operations across multiple APAC markets (Hong Kong, Taiwan, Singapore, Malaysia, Thailand, Philippines) on various platforms

• Prepare and update sales reports for internal review

• Monitor order processing, shipment flow, cancellations, and operational irregularities

• Serve as the key liaison between Japan Headquarters, external vendors, and local teams

• Drive effective collaboration across internal departments to support business goals and seamless execution