Uber Eats: Merchant Strategy & Operations Specialist

【Client Description】

Uber Eats in Taiwan is one of our most successful businesses globally, but we still operate in a highly competitive and ever-changing environment. We are constantly looking for ways to create sustaining competitive advantage and long-term value for our merchants, consumers, delivery partners, and society at large. As an e-commerce marketplace, we also host a wide spectrum of cuisine categories and merchant accounts, which we must constantly innovate our strategy for.

What You’ll Need

● Experience: 1+ years of experience in growth marketing, campaign marketing or operational roles, preferably in eCommerce, B2C internet apps, retail, or CPG industries.

● Growth Planning and Operations Skills: Ability to identify growth opportunity and potential solutions with promotion, campaign, marketing initiatives; Google office proficiency; SQL a plus

● Team Player: A collaborative team player who doesn’t mind rolling up your sleeves to handle day-to-day tasks.

● Communication Skills: Excellent presentation and verbal/written communication skills.

● Organizational Skills: Strong organization, planning, and project management abilities.

● Language Skills: Fluency in English, including reading, writing, and speaking.

【Responsibilities】

As a Merchant Strategy & Operations Specialist, you will be pivotal in driving growth and executing strategic campaigns for emerging merchants. This role emphasizes strong analytical skills, campaign planning, and the ability to collaborate cross-functionally. You will be responsible for uncovering new business opportunities, designing growth-oriented campaigns, and managing initiatives that fuel merchant success and market expansion.

What You’ll Do

1. Growth Initiatives Planning and Operations:

● Campaign Planning & Execution: Conceptualize and execute growth-focused campaigns to drive acquisition and market share for merchants. Design campaign strategies that align with business goals and are tailored to maximize merchant impact..

● Business Plan Development: Develop and optimize strategic business plans for mature merchants, focusing on growth initiatives. Perform ad-hoc business analysis to enhance merchant performance and meet key business objectives.

2. Merchant Project / Program Management:

● Target Setting & Analysis: Define project and program success metrics, backed by a comprehensive rationale and tracking methodology. Identify issues and opportunities for improvement, driving performance enhancement initiatives.

● Cross-functional Collaboration: Partner with teams across marketplace, product, data, and account management to deliver valuable insights and ensure alignment on operational excellence. Additionally, provide consultation to ensure smooth communication and project execution.

● Project Development: Conceptualize and implement scalable projects aimed at improving the business attainment and strategic value of merchants.