TSMC Key Account Manager

Client Description

Company Overview:

A global semiconductor equipment and technology solutions provider, specializing in advanced wafer processing and precision manufacturing tools. The company delivers innovative equipment, process solutions, and services to leading semiconductor manufacturers worldwide, supporting cutting-edge technology development and production efficiency.

Candidate Profile

Experience: 10+ years in the semiconductor industry, with proven track record in strategic account management for major global customers.

Education: Bachelor’s or Master’s degree in Engineering, Physics, or Materials Science. MBA is a plus.

Communication: Native-level Mandarin and fluent English, with experience in reporting to global leadership and managing international contract negotiations.

Personality & Skills: Able to perform under high pressure, quickly develop solutions for complex challenges, and maintain a positive, open-minded approach when facing obstacles.

Responsibilities

Strategic Account Leadership

• Develop and execute comprehensive global account strategies aligned with overall business goals and growth objectives.
• Serve as the primary commercial contact, maintaining multi-level relationships across technical, operational, and executive teams.
• Communicate regularly with customer stakeholders and report progress to internal management.
• Position the organization for future platforms and emerging technology opportunities.
• Monitor industry trends, customer roadmaps, competitive landscape, and technology shifts to inform strategic decisions.

Sales & Business Development

• Own global account revenue, profitability, sales forecasts, and pipeline management.
• Provide early visibility of demand to support operations planning.
• Drive balanced growth across equipment, upgrades, and services across all operational areas.
• Lead pricing strategy, contract negotiations, and commercial terms to optimize revenue and margins.

Account Governance & Cross-Functional Collaboration

• Lead local and regional account management teams to operate as a cohesive unit.
• Coordinate internal resources, including business units, sales support, technical services, R&D, and production, to ensure successful customer outcomes.
• Facilitate product qualification, adoption plans, and solution introductions in collaboration with engineering teams.
• Act as the customer advocate internally, ensuring their needs and feedback are addressed.

Customer Satisfaction & Support

• Serve as a trusted advisor to key customers, anticipating and addressing their challenges and needs.
• Support after-sales escalation, service coordination, and performance feedback loops.
• Provide regular account reporting to senior management on status, progress, and opportunities.