Head of CS_Aftersales (Confidential)

[Client Description]

A well-known foreign company with growing brand recognition in Taiwan.

[Candidate Profile]

• Proven track record in organizational transformation, strategic planning, and managing a service or operations team.
• Strong financial literacy with a solid grasp of financial statements and P&L concepts.
• Open to various industry backgrounds (both B2C and B2B), but must possess a strong "ToC mindset" and consumer market sensitivity.

[Responsibilities]

• Lead the cultural and digital transformation of the CS department, driving the team toward a performance and service-oriented mindset.
• Manage the department with full P&L accountability, shifting the operation toward a profit-driven model and self-sufficiency.
• Strategically connect high-quality service delivery with post-sales revenue generation using a gradual, step-by-step approach.
• Maintain frequent and effective communication with the APAC and HQ to align local operations with global strategies.
• Direct and oversee the daily operations of the after-sales service team, comprising 30+ members, ensuring optimal service execution, operational efficiency, and high customer satisfaction.