Air Operation Manager / Supervisor

Our client is an US-based freight forwarder in Vietnam.

• Bachelor’s degree in business management, Major in Economic/Foreign Trade/Maritime or Engineering with subjects like logistics, port management and shipping. 

• 3–5-year experience or more in leader/manager roles in logistics companies 

• Experience candidates in Air Forwarding/Logistics, especially for US/CA trade lanes  

• Outgoing & Friendly  

• Service minded  

• Engaged and flexible  

• Strong negotiation, communication and presentation skills 

• Innovative - trying to see possibilities rather than problems  

• Works independently and good at team working  

• Good English skills

The Operations Manager/Supervisor will be responsible for supervising team with day-to-day air operation tasks to ensure smooth logistics processes and client satisfaction. Department responsibilities contain:

• Contact to the customers/shippers to get Booking requests, release Booking confirmation  

• Contact to carriers/airlines/vendors to solve all issues during Booking handling  

• Submit SI/VGM to carrier/airlines, issue HBL/HAWB  

• Declare AMS/ISF/ACI/AFR…  

• Follow up, track & trace shipment until arrival  

• Do debit note, settle payment to airlines, release cargoes  

• Coordinate with oversea agent/KAM/sales to handle cargoes  

• Manage all shipments/troubles in a team  

• Cross-department communication with colleagues  

• Communication and alignment with regional functions in English language