Service Manager

The Adecco Group is a leading human resources solutions company operating in more than 60 countries and employing millions of people every day. Listed on the Fortune Global 500 list, The Adecco Group creates better job opportunities with its 34,000 employees by emphasizing inclusivity and collaboration. Headquartered in Zurich, Switzerland, The Adecco Group AG is listed on the SIX Swiss Exchange and has been named one of the “World’s Best Workplaces’ ” by Great Place to Work®.

We are looking for a "Service Manager" for our client in the construction machinery sector, for whom we provide consulting services.

Qualifications

• 3–7 years of experience in service, maintenance, troubleshooting, or product support in the construction machinery sector
• Strong technical knowledge in maintenance and repair of construction equipment such as excavators, loaders, and trucks
• Solid understanding of hydraulics, diesel engines, electrical/electronic systems, and diagnostic procedures
• Experience in team management or coordinating field service teams is preferred
• Proficient in MS Office, service management software, and diagnostic tools
• Fluency in Turkish; ability to read technical documents in English
• Willingness to travel frequently
• Strong communication, customer-oriented mindset, and advanced problem-solving skills

Job Description

• Plan, manage and continuously improve service operations for dealers and end customers
• Lead and supervise the service team (technicians, field engineers, etc.) and provide necessary training and performance follow-up
• Oversee maintenance, repair, troubleshooting, and diagnostic processes for construction machinery (excavators, loaders, dump trucks, etc.) ensuring high service quality and timely delivery
• Conduct regular customer site visits to evaluate operational needs and provide technical support
• Manage customer complaints, warranty processes, and critical breakdown cases
• Collect and analyze machine performance data, failure trends, and customer feedback under local working conditions
• Communicate technical issues, field observations, and improvement suggestions to HQ product and R&D teams
• Organize and deliver service training sessions for operators and technicians
• Support the localization and preparation of technical documents, manuals, and service bulletins
• Manage service resources including tools, service vehicles, and spare parts
• Monitor service KPIs, operational efficiency, and cost-control metrics, and prepare regular reports
• Collaborate with the sales team to enhance customer satisfaction and support after-sales activities

Adecco is a private employment agency under Turkey Employment Organization's authorization 554 license number 10.11.2022.

Adecco, İşkur'un denetiminde 10.11.2022 tarihli 554 No'lu lisans sahibi özel istihdam bürosudur.