Sales Support

Company Overview

A rapidly growing technology provider specializing in SaaS solutions that support digital transformation in the manufacturing sector. The organization develops a drawing and order management system designed to streamline factory operations.

Qualifications

• Bachelor’s degree or above
• English: Daily conversation level
• Japanese: Internal communication level (JLPT N3)
• Thai: Native level
• Experience in any field is acceptable
• Experience in IT or software-related work is an advantage
• Strong coordination and document‑control skills
• Good communication skills
• Able to work full‑time in Bangkok

Responsibilities

• Support end‑to‑end implementation of a manufacturing‑focused SaaS system, including workflow hearings, issue identification, workflow proposal, and implementation scheduling.
• Perform initial system setup at client environments, handle data import, and deliver user training sessions.
• Monitor post‑implementation usage, suggest improvements, communicate new feature updates, and provide first‑level troubleshooting before escalating issues when required.
• Join client visits with sales staff to provide Japanese–Thai interpretation and assist communication during technical and operational discussions.
• Localize proposal materials, manuals, and operational guides in Thai and Japanese, and prepare system workflow diagrams and implementation documents.
• Respond to client inquiries via phone and email, coordinate appointment scheduling, conduct follow‑up usage interviews, and collect detailed information for troubleshooting.
• Communicate relevant updates, findings, and customer feedback to the sales team to ensure smooth collaboration.

Contact 

Wimonsiri T.

Tel: +66 2 017 5928

Email: Wimonsiri.t@adecco.com