Key Account Manager

Our client, Sun Wave Pharma Group, is an international corporation specializing in healthcare and dietary supplement products that promote wellbeing and a healthier lifestyle. By combining scientific expertise, innovative product development, and a strong commitment to quality, the company delivers trusted solutions to healthcare professionals and consumers across the region.

As part of their team expansion in Bosnia and Herzegovina, Adecco is seeking a motivated and experienced Key Account Manager who will be responsible for managing and expanding strategic partnerships with national pharmacy chains and pharmaceutical wholesalers.

Key responsibilities:

• Manage and develop strategic partnerships with major retail pharmacy chains and pharmaceutical wholesalers nationwide.
• Lead annual negotiations, commercial agreements, and joint business planning with key customers.
• Ensure strong brand visibility, product availability, and effective execution of promotional activities in line with the marketing strategy.
• Lead, coach, and develop a team of PSRs, setting clear performance targets and monitoring KPIs.
• Conduct regular field visits and joint meetings to support team development and strengthen customer relationships.
• Track and analyze sales performance, promotions, sell-in/sell-out data, and inventory levels per key account.
• Identify new business opportunities, portfolio expansion potential, and strategic growth initiatives.
• Provide accurate sales forecasts and collaborate with internal teams to support demand planning and commercial strategy.
• Ensure compliance with all regulatory and promotional guidelines within the pharmaceutical retail environment.

Candidate profile:

• Bachelor’s degree in Business, Economics, Pharmacy, or a related field.
• Minimum 5 years of experience in the FMCG or pharmaceutical sector, preferably working with retail pharmacy chains and/or pharmaceutical wholesalers.
• Strong negotiation, leadership, and key customer management skills.
• Excellent communication and interpersonal abilities.
• Advanced MS Excel skills and experience working with CRM tools.
• Fluent in English (spoken and written).
• Willingness to travel frequently within the country (approximately 30–50%).