Resolution Hub (Finance Representative) | Porto

📢 Are you ready to join a leading multinational company and make an impact as our next Resolution Customer Support Representative? If you're passionate about accuracy and thrive in a fast-paced financial environment, this is the perfect opportunity for you!

📍 Location: Porto, Leça do Balio
💼 Hybrid Model: 3 days at the office and 2 days homeoffice
⏱️ Schedule: 8h to 17h or 9h to 18h

As a key player in our team, you'll be at the heart of delivering exceptional support to our clients, solving complex challenges, and contributing to the smooth execution of transactions. Ready to step up? Here's what we offer:

Your role:
▶ Handle intricate transactions for NFC customers with precision;
▶ Offer expert guidance to ensure seamless transaction execution;
▶ Develop effective mitigation plans for any issues that arise;
▶ Manage escalations that require immediate attention, ensuring fast resolution and customer satisfaction;
▶ Assist with legal case support to reduce penalties and protect the customer experience;
▶ Collaborate with sales to provide support for new customer activations.

We're looking for:
👉 Languages: Proficiency in English is mandatory, extra languages are a big plus: German, Italian, French or others;
👉 Previous experience in Customer Support and Claims;
👉 Excellent communication skills, both written and verbal.

We offer:
✔ Competitive base salary + Meal Allowance of 9,60€ (in meal card);
✔ Direct contract with the client, with expected entry in May;
✔ A comprehensive benefits package;
✔ Ample career development opportunities;
✔ Integration into a dynamic and motivated team;
✔ Extensive training and professional growth opportunities.

Apply now with your updated CV and embark on your next adventure! 💼