German Customer Support - Porto

Support Specialist for German patients who struggle with Diabetes - Inbound/Chat/Email

Are you passionate about making a meaningful impact on patients' lives? We are seeking dedicated individuals to provide exceptional support to patients with diabetes. If you are empathetic, a great communicator, and and speak German, we want to hear from you!

In this role, you will play a key part in identifying patient needs, clarifying questions related to diabetes electronic devices, handling complaints, resolving issues, and performing back-office tasks as necessary.

To be successful in this position, you must have an advanced level of German (at least C1) and a good knowledge of English (minimum B1). Excellent communication and interpersonal skills, a patient-focused and empathetic attitude, and the ability to work well in a team environment are essential.

The work model will progress through three phases: first, on-site training and the initial weeks of work until candidates are fully competent; then, a hybrid model where employees work from the office two days per week; and finally, the possibility of working permanently from home, depending on individual performance and readiness. All necessary equipment will be provided by the client.

The working schedule will be between 7AM and 17 PM, from monday to friday, with the possibility of a 24/7 availability after a few months.

Ready to Make a Difference?
If you are enthusiastic about helping patients with diabetes and are adaptable to changing work modalities, we invite you to join our team. Apply today and be part of a rewarding mission to support patients in managing their health.