Customer Service - Platinum FR/EN

🌟 Career Opportunity : French-speaking Customer Consultant 🌟
📍 Location : Lisbon (Hybrid or Fully Remote)
🕒 Schedule : Monday to Friday - rotating 8-hour shifts, earliest start at 07:00 and latest finish at 18:00.
📅 Start Date : April 17th 2026

Are you a talented communicator with a passion for customer service? 💬

Do you enjoy helping users, solving their requests and creating smooth, positive interactions?

Join a dynamic international team in Lisbon and use your French language skills to deliver exceptional customer experiences!

Your Responsibilities:

📞 Handle inbound customer calls with professionalism, clarity and empathy;
🤝 Provide complete support and build long-lasting customer loyalty;
🔍 Manage each interaction autonomously, without the need to transfer calls;
🧠 Advise customers on the services, options and solutions that best fit their needs.

Your Profile:

🗣️ Native or fluent French speaker;
🔤 Strong English skills (training + tools are in English);
🧑‍💻 Previous experience in a contact center environment;
💬 Excellent communication and customer-oriented mindset;
🤓 Solid problem-solving and autonomy in managing customer requests.

What We Offer:

📄 Permanent contract directly with the company;
💰 Competitive base salary + meal allowance;
🏅 Monthly French language bonus + English bonus;
🚀 Performance and attendance bonuses;
🎉 Flexible benefits package (Flex-ben);
📚 Paid training with guaranteed performance bonus;
🖥️ All necessary equipment provided;
🏥 Health insurance from day one;
🏡 Fully remote working model (except for the first working day);
🌍 After 6 months, the possibility to work remotely from another EU country for up to 3 months per year.

✨ Ready to take the next step in your career?
Apply now and join a team where your talent is truly valued! 🚀