Customer Success Specialist with Spanish

Client Description:

For our client, a global leader in the energy sector, setting the direction for development in the areas of oil, gas, and innovative low-emission solutions, we are looking for a candidate for the position of Customer Success Specialist with Spanish.

Our client is on a journey to deliver best-in-market customer experiences for customers and business partners. They create a great place for commercially minded individuals who thrive on working with customers and want to grow their expertise in agile, digital, and e-commerce initiatives.

The culture is collaborative, flexible, dynamic, and supportive - where every team member is determined to make a difference and go the extra mile. They believe in an inclusive environment where you can thrive, innovate, and develop - while being yourself.

Candidate Profile:

What We Need From You?

• Spanish language proficiency (min. B2) and working English proficiency.
• Strong communication and influencing skills.
• Experience in data analytics, insights, and digital environments.
• Proven ability to build Customer Success.
• Knowledge of Customer-Centric Design.
• Solid commercial and economic acumen.
• Ability to lead and drive continuous improvements.
• High attention to detail in data management and compliance.
• Minimum hourly salary for the position: 33PLN Gross/h.

Responsibilities:

As a Customer Success Specialist (CSS), you will manage customer experience, relationships, and satisfaction across the entire customer journey. This role spans Order to Cash and Deal Management, forming a critical part of the Customer Fulfilment Cycle.

You will deliver end-to-end customer support, from contract and account setup through to order and payment, ensuring Consistent, Adaptive, Reliable, and Easy experiences for customers.

Key Responsibilities:

• Order to Cash:
  • Order management and touchless support.
  • Dispute and credit management.
  • Ensure invoices are accurate and paid on time.
  • Build strong relationships and create “partners for life.”
  • Understand customer issues and drive resolution and improvements.
• Sales Support:
  • Manage an existing customer portfolio.
  • Maintain virtual customer relationships.
  • Analyze P&L reports and identify underperformance areas.
  • Champion the SPANCOP sales process with a strategic mindset.
  • Provide data-driven sales recommendations.

We inform you that companies within the Adecco Group operating in Poland have implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco offices.

Małopolska