Customer Service Representative

Client Description:

Currently, we are searching for Candidates for our Client – Leader in the transportation and delivery industry, providing innovative solutions to connect people and services efficiently.

Candidate Profile:

• Proficiency in English at a B2+ level.
• Comfortable working across multiple communication channels, including chat, phone, and in-app messaging.
• Preferred 6 months of experience in retail, hospitality, or customer service in person or contact centre environment

Responsibilities:

• Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
• Resolve low to medium complexity customer issues by following established procedures.
• Maintain high levels of customer satisfaction by demonstrating empathy and professionalism when addressing customer concerns.
• Conduct root cause analyses when necessary and present findings.
• Operate within a stable and well-defined line of business with clear, documented procedures.

We offer:

• Temporary contract with possibility to long-term cooperation with our Client directly.
• Private medical care.
• Flexibility to work remotely.
• Online recruitment process.

We inform you that companies within the Adecco Group operating in Poland have implemented a reporting procedure required by the Whistleblower Protection Act. Detailed information is available in Adecco offices.

Kraków