Order to Delivery Representative- German speaking

In this role, you will be responsible for managing end-to-end O2C processes, ensuring smooth and accurate execution while maintaining high levels of customer satisfaction, operational quality, and cost efficiency. A key part of the position is to maintain an efficient operational flow by handling and coordinating requests from both internal stakeholders (different business units within our partner’s organization) and external partners (customers, logistics providers). Your goal is to deliver outstanding customer service by ensuring orders are fulfilled as requested and delivered on time, and by supporting accurate and timely invoicing and payment follow-up. Additionally, you will actively participate in continuous improvement initiatives, contributing to the further development and optimization of O2C processes within our partner’s global operations.

What we offer:

·        Cafeteria SZÉP Card / nursery support

·        Sick leave

·        Glasses: by providing the invoice of the glasses and the certificate from the eye specialist, employees are entitled to 20,000 HUF

·        Examed doctor’s service

·        Metlife insurance

·        All You Can Move application opportunity + sports

·        Referral program

·        Company bonus

·        Others (discounts, fruitdays, coffee, DNGs)

What you will do:

All O2C representative:

·        Each O2C Representative is responsible for their own customer portfolio.

·        Ensures that the proper level of service is provided to the customers & Lexmark teams, in accordance with Lexmark Corporate policies/processes, legal and compliance requirements.

·        Understand issues through proper root-cause analysis and provide appropriate solutions/alternatives within the time limits. Follow-up to ensure resolution.

·        Continuously support system and process improvement initiatives, projects.

·        Create reports - when necessary, from SAP/Power BI dashboards or Business Objects.

·        Applies technical, functional and E2E knowledge to resolve issues.

·        Assists in external and internal audits, including preparation of support and materials upon requests.

·        Based on business requirements – O2C Representative can manage Order to Delivery, Invoice to Cash, or both activities within the O2C organization.

Order to delivery (O2D):

·        Monitoring customer orders in SAP (including EDI order management).

·        Support customer master data set-up and change requests.

·        Monitor, follow-up and communicate daily with customers and internal teams for all Order to Delivery topics (product availability, order block management, shipments, and any other requirements like specific export documents, certificates).

·        Handle backorder situations with diligence.

·        Builds strong relationships with customers, sales, supply chain teams and other functions for issue resolutions in a timely manner.

·        Maximizes customer satisfaction level and secures O2D KPIs results.

Join if you have:

·        University or college degree

·        Fluent in English and in German (any additional language is an advantage)

·        Strong MS Office knowledge 

·        Previous experience, especially in particular area, preferred  

·        Experience with SAP /Power BI / Business Objects or Project Management would be a plus

Location: Budapest