Technical Service Manager
Adecco Engineering & Technical is searching for a Technical Service Manager for our client, a leader in their sector, to support operations in Mississauga, ON. This position supports the objectives of the Service team, and in particular, providing technical information and training to dealers/customers. If you have 5+ years professional experience in technical automotive service and working with an OEM, and would like to know more about this great opportunity – let’s get in touch today!
REQUIREMENTS – Technical Service Manager
5+ experience in vehicle diagnostics, as well as good understanding of truck components including advanced diesel engines and electronics
Licensed Automotive / Truck Technician (strong asset)
Leadership and management skills with demonstrated abilities to resolve diverse problems, to understand the importance of structure, and to complete critical tasks in a timely manner
Ability to work accurately and pay close attention to details despite frequent interruptions
Ability to work effectively and independently in a team environment
Strong customer service orientation
Good time management skills, ability to meet deadlines
Strong written and verbal communication skills, Microsoft Word, Excel, Power Point
Occasional national/international travel required
RESPONSIBILITIES - Technical Service Manager
Monitor and support the trainer in various training activities.
Design technical training sessions and prepare handout material
Plan and conduct classroom / shop training sessions for dealer technicians
Conduct classroom / shop training sessions for national fleet technicians
Create and distribute Module Training programs with online testing)
Monitor dealer technician training achievements (online and classroom)
Prepare and distribute plaques and awards
Maintain and improve the training facility
Conduct annual Skills Competition
Oversee and enhance Technical Support Activities:
Assistance to Regional Field Service Managers
Assistance to dealer technicians by phone/email
Assistance to Parts and Sales Departments
Monitor and support Technical Reporting and Bulletin postings
Assist in processing Recall Campaigns
APPLICATION - Technical Service Manager
If you are available, fit the profile and are interested in this position, please apply with your resume as directed here, and on our company website. While we thank all applicants, only those selected will be contacted. Thank you.
Ref: CA_EN_1_020517_2348531