Operations Manager - Facilities

Adecco on behalf of our client is currently recruiting for an Operations Manager - Facilities for a full-time position supporting a large client in Ottawa. This opportunity is ideal for a results-driven and client-focused leader with strong experience in facilities management and hospitality-driven service delivery who thrives in a fast-paced, high-accountability environment.

As an Operations Manager, you will be responsible for overseeing daily operations, managing client relationships, and ensuring financial performance across multiple service lines. You will play a key leadership role in driving operational excellence, supporting on-site teams, and maintaining high standards of service quality and client satisfaction.

• Salary: $65-75K/year

• Location: Ottawa, ON

• Schedule: Flexibility required, including occasional weekends and extended hours

• Job Type: Permanent | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

• Lead revenue growth and ensure profitability for the assigned account

• Act as the primary client contact, ensuring exceptional service delivery and strong relationship management

• Oversee daily operations across housekeeping and maintenance/handyman service lines

• Lead, mentor, and support on-site managers and their teams

• Manage staffing levels and workforce planning in alignment with seasonal demands

• Oversee resource planning, scheduling, and overall operational execution

• Maintain high service quality standards with a strong hospitality mindset

• Drive client satisfaction, issue resolution, and long-term account retention

• Oversee financial responsibilities including month-end processes, budgeting, forecasting, and payroll oversight

• Ensure compliance with safety, quality assurance, and government contract requirements

• Support recruitment, onboarding, and training initiatives

• Identify opportunities for operational improvement and account growth

Requirements:

• Minimum 2+ years of operational experience in Facilities Management

• Experience managing large on-site teams; multi-site experience is an asset

• Strong hospitality or service-oriented background

• Bilingual in French and English (required)

• Strong leadership, organizational, and communication skills

• Proven ability to manage multiple priorities in a fast-paced environment

• Data-driven mindset with the ability to leverage technology for decision-making

• Understanding of technical and operational service delivery

• Flexibility to work extended hours during peak periods, including occasional weekends

• Ability to travel overnight as required

• Must be able to pass a Federal Criminal Background Check

• Must have a clean driver’s abstract

• Must be legally authorized to work and reside in Canada.

Interested in this position? Apply now! Our dynamic recruitment team will reach out to qualified candidates.

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