Field Operations Manager

Adecco is currently hiring a Service Operations Manager for a full-time, permanent opportunity with one of the top companies in Canada, located in Vancouver, BC.

In this senior leadership role, you will be responsible for overseeing service operations, managing field technicians and supervisors, ensuring safety and quality standards are met, and maintaining strong customer and union relationships. The ideal candidate brings extensive service leadership experience within the elevator industry or electrical/electronic capital equipment environments, along with strong people management and operational expertise.

• Salary: $140,000–$160,000 annually

• Location: Vancouver, BC

• Job Type: Full-time | Permanent

Why you will want to join this opportunity:

• Join one of the top elevator companies in Canada

• Senior leadership role with high impact and autonomy

• Competitive salary and bonus incentive program

• Strong focus on professional and leadership development

• Comprehensive benefits package and RRSP with company match

Key Responsibilities:

• Provide leadership and direction for operational functions in alignment with local strategies and corporate objectives

• Manage direct reports through mentorship, guidance, and constructive feedback to support employee development

• Ensure all field and supervisory employees are trained and aligned with quality, safety, and technical standards

• Identify training needs and deliver safety and technical training to field and supervisory employees

• Foster positive labor relations through regular interaction with IUEC representation

• Implement company and customer requirements for quality, performance reliability, and passenger safety

• Ensure exceptional quality standards and performance of field personnel

• Coach and supervise hourly field employees on productivity, safety, and quality practices

• Monitor field employee performance from both quantitative and qualitative perspectives

• Review time tickets for accuracy and manage vacation schedules

• Adjust manpower levels to meet customer requirements while controlling costs

• Manage service operations within assigned budgetary frameworks

• Ensure appropriate controls are in place for labor and material spending

• Monitor job completion checkpoints and implement corrective actions to meet service delivery performance models

• Ensure maintenance work meets safety, quality, and contractual requirements

• Manage ongoing field audits to ensure compliance with quality, completeness, and safety standards

• Implement service delivery strategies to ensure consistent preventive maintenance practices

• Provide technical support to Sales and Field teams

• Ensure ISO compliance

• Liaise with property managers and building owners

• Ensure compliance with government regulatory requirements

• Address customer concerns by mobilizing internal resources efficiently

• Ensure customer inquiries are handled promptly and professionally

• Demonstrate value to customers through service performance

• Communicate effectively with business agents, inspectors, and external stakeholders

• Monitor service calls to reduce repeat issues

• Maintain proactive relationships with union business agents

Qualifications:

• Post-secondary education, preferably in Business or Engineering

• 5–8 years of experience in the elevator industry or related capital equipment service environments

• Minimum 3–5 years in a senior supervisory or management role

• Service experience within elevator systems or electrical/electronic components

• Experience managing service technicians in technical service environments

Critical Skills:

• Must be eligible to work and reside within Canada

• Proficiency in Microsoft Office

• Strong leadership, coaching, and mentoring capabilities

• Excellent verbal and written communication skills

• Customer-focused mindset with strong service delivery orientation

• Proven people management and team leadership abilities

• Strong persuasion and influence skills, both internally and externally

• Effective presentation and stakeholder communication skills

• Advanced problem-solving and decision-making abilities

• Ability to work collaboratively across all organizational levels

• Adaptability and openness to change and continuous improvement

What’s in it for you:

• Competitive salary commensurate with experience

• Bonus incentive or commission plan

• Comprehensive extended health, dental, and vision coverage

• Generous paid time off

• Tuition reimbursement program

• Competitive Group RRSP with company match

• Ongoing professional and leadership development opportunities

Ready to get started in a hands-on role where reliability and flexibility are key? Apply now and join a team that values hard work and commitment.

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