Rental Business Leader

Out client is a leading Consumers' Electronics foreign company in Vietnam.

Requirements:

• University degree in Business Administration, Electronics Field, or related disciplines.
• Minimum 5 years of experience in a similar role, specifically in the Subscription Business (Subscription Biz) or Delivery/Installation & Customer Service.
• Proven supervisory skills within a Product Installation & Customer Care Service environment (Job scheduling, Manpower capability management).
• In-depth understanding of Installation & Care Service Knowledge (Especially Carrier Delivery process and installation).
• Good relationship with the Installation infrastructure (infra).
• Demonstrated skills and experience in supporting and controlling the Service Center Network and Call Centre.
• Must come from a technical background (e.g., Consumer Electronics, Electrical, Air- conditioning).
• Fluent English in writing and speaking.
• Outstanding problem-solving and conflict resolution skills, with the ability to handle difficult and demanding customers.
• Ability to work with a minimum of supervision, effectively prioritize work, and meet deadlines.
• Proficient in data analysis.
• Outstanding verbal and written communication skills.
• Proficiency with current Microsoft Office software (Word, Excel, PowerPoint).

Please click on the "Apply" button or contact our Consultant (Ms. Quynh Chu) for more details: quynh.chu@adecco.com / Phone: 0377702104

Responsibilities:

• Manage and control KPIs related to OBS and Subscription, including the on-time installation rate, customer satisfaction index and process compliance.
• Design and implement Care Service programs for Subscription products and OBS, including the Regular Visit Maintenance Care program.
• Closely cooperate with Sales and Marketing departments to create and execute activities that support sales growth
• Conduct in-depth analysis of the CS NPS results for the Subscription service and propose improvement actions
• Monitor and provide a price structure related to Service (SVC) for Subscription and OBS
• Enhance Subscription CS profitability and minimize operational costs
• Enhance Installation Network structure
• Manage and co-work with delivery and installation partners for both OBS and Subscription
• Improve delivery and installation skill
• Handle and resolve issues related to VOC and system errors/issues.