Customer Service Specialist

Call Center & Customer Service

$ 55000 - $ 55000 / Year
location_onPleasant Prairie, Wisconsin
work_outlineDirect Hire
favorite_borderSave Job On Candidate Portal

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Job Summary:

The Driver Coordinator will interact with company drivers addressing inquiries and resolving issues, providing a higher level of support.

Hours: 12:00 PM - 9:00 PM - Monday - Friday

Supervisory Responsibilities:

  • None


  • Interacts with drivers via telephone, email, online chat, to provide support and information on an all concern/issues once dispatched for delivery.
  • Ensures that appropriate actions are taken to resolve drivers and concerns.
  • Maintains detailed documentation on all interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific issues, service needs, or other areas of expertise to answer inquiries to forward to the appropriate staff.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve driver issues.
  • Proficient computer skills with the ability to learn new software.

Education and Experience:

  • High school diploma or equivalent.
  • Customer service experience required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times. 

Pay Details: $55,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

Ref: US_EN_99_022363_2276836