Customer Service Representative

📞 Adecco Healthcare is Hiring – Customer Service Representative 📞

Adecco Healthcare is seeking motivated, customer-focused professionals to join a growing healthcare team as a Customer Service Representative! If you thrive in fast-paced environments, enjoy helping patients, and have strong communication and organizational skills, this could be the perfect opportunity for you.

💰 Pay Rate: $18/hour

🕒 Schedule: Monday – Friday | 8:00 AM – 7:00 PM (shift scheduled within these hours)

🏡 Work Type: Hybrid

📍 Location: Irving, TX

✔ Training conducted onsite

✔ Monthly onsite rotation required

🌟 Position Overview

This is a key role within the healthcare operations team responsible for assisting patients, providers, and internal teams by coordinating prescription shipments, processing refills, and ensuring accurate patient communication and documentation.

You’ll play an important part in supporting patient care while working in a collaborative healthcare environment.

🔹 Key Responsibilities

✅ Answer inbound phone calls and provide exceptional customer service

✅ Coordinate and schedule initial and refill medication shipments

✅ Contact patients to gather information needed for prescription processing

✅ Maintain accurate and complete patient records and documentation

✅ Process prescription refill requests and third-party claims adjudication

✅ Organize and report clinical data for pharmacist and care team review

✅ Assist with patient paperwork and care coordination workflows

✅ Ensure HIPAA compliance and follow all healthcare regulations

✅ Support patients and providers with timely updates and communication

🔹 Qualifications

✔ Strong phone and communication skills

✔ Customer service experience preferred

✔ Ability to multitask and stay organized in a fast-paced environment

✔ Strong attention to detail and data accuracy

✔ Comfortable working with healthcare systems and documentation

✔ Proficient with computer systems and data entry

✔ Ability to work independently and proactively

📩 Apply today and become part of a team dedicated to improving patient care and healthcare delivery!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.