Customer Service Representative III

Office, Clerical & Administrative

$ 22 - $ 22 / Hour
location_onEaston, Pennsylvania
work_outlineContract/Temporary
favorite_borderSave Job On Candidate Portal

Copy Linklink

Adecco is hiring a Customer Service Representative for one of our esteemed clients in Easton, PA. This full-time position runs from Monday to Friday, 8 AM to 4:30 PM, with a pay rate of $22 per hour. ERP software experience is required.

If you have the qualifications and are interested, please apply below.

JOB SUMMARYThe Customer Service Representative III, interfaces with customers and sales representatives through multiple communication channels. This position is also responsible for collaborating internally with various functions to insure delivery of quality customer support.ESSENTIAL DUTIES & RESPONSIBILITIESThe Sales Support Representative shall, at a minimum, be responsible for the following duties:

  • Support distribution of Nordson Medical products by communicating with customers

  • Respond to communications from external and/or internal customer within defined service levels (ranging from same day to 48hrs, dependent on customer ranking).

  • Review customer PO documentation for unit pricing, acceptable Terms & Conditions, Part revision levels.

  • Where needed counter customer Terms & Conditions, with Nordson acceptable terms, where an impasse is reached work with Manager and/ or Nordson legal team to define next steps.

  • Collaborate with engineering, quality, the costing team, and other functions as needed to facilitate part rev changes.  

  • Manage/ track where applicable Kanban levels, timely clearance of on-hand product related to Blanket POs.

  • Work in a centralised environment with cross site team collaboration to maximise Nordson’s service levels to our customers.

  • Interface with customers and sales representatives, to gain feedback on quotes sent, recording feedback, enquiries.

  • Reviewing/ processing/ recording client quotation requests, triaging where required opportunities to the appropriate Nordson site.

  • Execute order confirmation per defined service levels, where applicable contacting and advising customer of changes to order status

  • Manage/ Track a customer request log, tracking response times, sharing where applicable to the responsible Dept.

  • Organise where needed Cross Functional Team meetings, to arrive at a solution for the customer on topics related to confirming ship dates and/ or tracking closure of Customer Requests.

  • Setting up new customer accounts

  • Maintaining customer files

  • Maintain customer satisfaction through quality service, polite mannerism, educated answers and thorough follow-up.

  • Maintain departmental standards for one call resolutions and minimal calls to voicemail.

  • Responsible for prompt courteous customer service including accurate order entry.

  • Represent the Company in a professional and courteous manner in all interactions with customers.

  • Cross train co-workers in all procedures and processes, as needed.

  • Work with Finance to ensure correct payment terms and billing information are recorded for Customers.

  • Completing training sessions as assigned

  • Other duties as assigned

EDUCATION & EXPERIENCE REQUIREMENTS

  • Associates or Bachelors degree preferred

  • 5+ years’ Customer service experience required (in a manufacturing sales environment preferred)

  • Experience working with ERP systems (IFS) preferred

SKILLS & ABILITIES

  • Computer skills – must be highly proficient with Microsoft products (Outlook, Word, Excel, etc.)

  • Must be detail oriented and organized

  • Excellent communication and problem-solving skills

  • Ability to learn new tasks quickly

  • Ability to communicate well in person, in writing, and by telephone with customer and other company personnel

WORKING CONDITIONS & PHYSICAL DEMANDS

  • Ability to work in a fast-paced growth environment

  • Ability to read small print, with or without corrective assistance

  • Ability to project a positive and competent Company image to customers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.



Pay Details: $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

Ref: US_EN_99_022925_2275157