新竹市電競週邊品牌外商：Korean Technical Care Representative

【Client Description】

A leading brand specializing in high-performance gaming peripherals and accessories, renowned for delivering innovative solutions that enhance the gaming experience for both casual and professional players.

【Candidate Profile】

• Bachelor’s Degree in related field.
• 2+ years of customer service work experience in IT or related field is preferred.
• High proficiency in Korean. (native or near-native level in speaking, conversing, and writing)
• High proficiency in English or Mandarin.
• Multilingual in one or more other Asian languages (Japanese, Thai, Indonesian or Vietnamese) is a plus.
• Experience in or strong interest in the Gaming, Software and Technology industry/products is preferred.
• Demonstrates exceptional attention to detail and consistently upholds a high standard of accuracy in data and information processing.
• Computer-savvy, with strong proficiency in Microsoft Office applications.
• Possesses a strong customer orientation and attitude.
• Self-motivated, keen learner with positive attitude and able to work individually and as a team.

【Responsibilities】

• Manage inbound inquiries from Korean customers and analyze inbound engagement data.
• Provide high level technical support for all products.
• Execute test plans for functionality or compatibility of returned products and conduct primary failure analysis and provide feedback to engineering teams.
• Create detailed customer service support records and related documentation.
• Order management, including but not limited to order placement, coordinating with relevant teams to ensure timely delivery of parts and keeping customer well-informed.
• Coordinate with Social Care, Customer Care, Ecommerce and Marketing teams by responding to customer feedback, questions, reviews, and assist with related projects
• Assist in creating and maintaining AI content for all service channels, including translation needs.
• Proactively maintaining service quality to enhance local market growth and fosters customer trust in the company.
• Perform other work-related or administrative duties as assigned