聯合利華：客戶服務專員（Customer Service Executive）

【Client Description】

聯合利華股份有限公司（Unilever Taiwan Ltd.）為集團在台灣的核心據點，深耕四十年，總公司及工廠分別位於台北和新竹。於台灣的經營品牌包括︰多芬、麗仕、白蘭、凡士林、AHC、TUNEMAKERS、CLEAR、熊寶貝、康寶...等，均為消費者心中的第一選擇。

聯合利華的使命 立志以強勢品牌的家庭用品、個人用品及食品，滿足台灣各地消費者的日常需要，將透過

◎ 運籌全球的資源在本土扎根，追求卓越績效

◎ 以對消費者的透徹了解、創新產品及吸引人的產品資訊打動消費者

◎ 最終的目標是為消費者、顧客及股東創造卓越的效益

【Candidate Profile】

． Bachelor’s degree in supply chain, hospitality or business administration.

． Minimum 3 years of experience in supply chain management preferably in Customer Service Operations.

． Pro- active communication and ability to manage customer interactions

． Has a customer centric mindset with high influential skills to drive change and process improvement.

． Ability to organize, structure and manage business partners in fast growing business.

． Very well versed with SAP and Web based interfaces as these are critical skills are required to perform the job

． Multi-tasking and Time Management skills are highly appreciated

PREFERRED

． Knowledge on cross-border operations and white space

． Knowledge on incoterms and free trade agreement

． Knowledge of International logistics and export/ import documentations.

【Responsibilities】

1) To be the one point of contact for customers for all Supply Chain related matter for North Asia cluster. Be the lead person to run the Order to Cash process within the cluster to ensure that customer’s requirements are met in the most cost- effective way and at the required speed to market.

2) The main responsibilities of the job will include flawless execution of Customer Service to achieve business and company goals of Top & Bottom-line growth.

3) The incumbent will be responsible for delivery of Customer Service KPI's as defined in the below page.

4) The incumbent will also be responsible lead digitization and capabilities relating to improving the Customer experience with Unilever International.

5) Customer Service strategy: Support in the implementation of Customer Service Strategy and System roll out to Customer successfully.

6) Customer Engagement: Business partner with Business Development Managers, Supply Planner, Supply Chain Finance, CD Ops, Sales Ops, Valuable Customer and all cross functional stakeholders to ensure unlock supply issues and remarkable service related concerns – dispatch plan, invoicing, claims, documentations, pre-payment process, customer inquiry, order modification and MOQ negotiation and alignment with Planner and Customer, Billing as per the Customer Requested Dispatch Date (RDD), Innovation and System Roadmap Rollout/Launch, etc.

7) Always has willingness attitude to take up new task and challenge whenever is required/assigned by the Manager and as Team Player and Volunteer to support each other in the Unilever International.

8) Always carry with positive mentality to always protect the company interest and outshine the Unilever brands.