南港印表機大廠：技術支援工程師

【Client Description】

A global leader in printing solutions, this brand is known for its cutting-edge technology, reliable performance, and a wide range of products tailored for both home and business use.

【Candidate Profile】

• Experience in printer maintenance is preferred, but not required
• Proficiency in Windows and Office applications and analysis
• Degree in electronics, electrical engineering, information technology, or information management
• Strong communication skills and a positive learning attitude
• Passion for service and willingness to accept field support services

【Responsibilities】

• Manage urgent requests and escalations from customers.
• Principle contacts for operational & tactical issues representing delivery of all services (all functions) to the customer, manage customer expectations by developing performance metrics & reporting, escalation management & communication plan.
• Leads cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.