IT Support

The company is a leading general trading company with global operations in a wide range of businesses in automobiles, plants, energy, mineral resources, chemicals, foodstuff resources, agricultural and forestry resources, consumer goods, and industrial parks.

• English: Daily Conversation Level (Able to communicate with JP managers)

• 2+ years of experience in IT Support or similar technical roles

• Proficient with Microsoft Power Platform (Power Apps, Power Automate) and programming languages (C, Java)

• Skilled in Windows OS, Microsoft 365, and network troubleshooting

• Ability to work independently and as part of a team 

• Strong problem-solving, communication, and collaboration skills

Main Tasks:

• Provide technical support to end users for hardware, software, and network issues via phone, email, and on-site support 

• Install, configure, and maintain computers, printers, and peripheral devices 

• Monitor and maintain company networks and systems to ensure stable and optimal performance 

• Troubleshoot and resolve system, hardware, and network issues efficiently 

• Document incidents, resolutions, and support activities in the service desk system 

• Support employee onboarding and offboarding, including account setup and equipment provisioning 

• Manage IT assets, inventory tracking, and ensure compliance with IT policies and security standards

Additional Tasks:

• Develop and maintain custom business applications using Microsoft Power Apps to improve operational efficiency

• Design and automate workflows with Power Automate to streamline processes and reduce manual tasks

• Collaborate with business units to gather requirements and deliver effective automation solutions

• Integrate systems and data sources to support seamless information flow and reporting

• Support testing, deployment, and rollout of new IT systems and software updates

• Participate in IT projects and continuous improvement initiatives as assigned