Visitor Service Officers | Customer Service

Our client is a well-established custodian of Singapore's heritage, assuming the role to promote and safeguard our diversity for educational purposes, cultural understandings as well as nation building.

💥 Requirements:

• Strong interpersonal skills, preferably bilingual
• Proficient in Microsoft Office, Point of Sale Systems, and digital technologies
• Experience in handling various payment modes
• 2 year of front line/ customer service experience, preferably in hospitality
• Skilled in service delivery, problem resolution, and service recovery
• Good telephone etiquette and communication skills
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays

🕙Working Hours: 9:30am to 7pm daily

📆 Working Days: 5 days/ week (Including weekends & PH)

📍 Location: Multiple locations near Bugis MRT / Pasir Panjang MRT

💰 Compensation: Gross up to $2100

✨The Job:

• Front counter duties: admissions, event fees, membership, merchandise sales
• Warmly greet and assist visitors in person, on phone, and via email
• Promote exhibitions and tours
• Manage daily takings and replenish collateral
• Oversee cash and cheque collections by security agency
• Assist with wayfinding and guide on audio/mobile device usage
• Coordinate group visits and conduct inspections
• Manage merchandise sales
• Proactively collect visitor feedback and compile reports
• Handle administrative tasks: guided tour registrations, inquiries
• Manage email, phone inquiries, and group visit bookings