Visitor Service - Assistant Team Lead

Our client is a well-established custodian of Singapore's heritage, assuming the role to promote and safeguard our diversity for educational purposes, cultural understandings as well as nation building.

Requirements

• Strong interpersonal skills, preferably bilingual
• Proficient in Microsoft Office, Point of Sale Systems, and digital technologies
• Experience in handling various payment modes
• 2 years of front line/ customer service experience, preferably in hospitality
• Skilled in service delivery, problem resolution, and service recovery
• Good telephone etiquette and communication skills
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays

The Opportunity

• 9:30am to 7:30pm daily, (Friday till 9:00pm)
• 5 days/week (Including weekends & PH)
• Located mainly in Central, near Cityhall
• Gross up to $3,100
• 1-Year Contract + Completion Bonus

Job Scope

• Opening and closing of POS system
• Check and update briefing notes
• Activate and deploy up to 10 - 16 staff per day
• Arrange for training or other admin for new trainees
• Inventory check and update
• Daily summary report
• Daily gallery checks
• POS report checks (tally with Certis report)