Service Sales Coordinator (MNC, Telesales + Coordinator)

The Opportunity

You will be a key contributor to the Service Business, responsible for driving service revenue growth while ensuring efficient service coordination, administration, and system accuracy.

The Job:

• Proactively engage existing and prospective customers to sell, renew, and extend service contracts, maintenance agreements, and technical support agreements .
• Achieve assigned annual service booking and revenue targets through structured follow-up, pipeline management, and customer engagement.
• Prepare and issue quotations for service contracts, time & material services, calibration, training, and other after-market service offerings.
• Conduct regular customer follow-ups via phone, email, and where required, on-site visits, to strengthen relationships and demonstrate service differentiation.
• Partner closely with the Sales team to support machine referrals, upgrades, software, and OTC selling opportunities .
• Support expansion selling of service-related products including software, calibration, training, and service programs.
• Act as a primary customer contact for service-related inquiries with a strong sense of ownership and responsiveness.
• Receive, coordinate, monitor, and dispatch customer service requests to Field Service Engineers and Technical Support teams.
• Assess customer needs, determine priorities, and apply established escalation procedures when required.
• Handle customer interactions professionally, including situations involving dissatisfied or urgent customers, ensuring resolution and satisfaction.
• Manage service and parts order entry through internal systems (e.g. ASTEA, IBS, IFS, or equivalent).
• Process service parts orders requested by Field Service Engineers to resolve machine or service issues.
• Coordinate with factories, freight forwarders, and customers on shipment schedules, shipping documentation, and deliveries .
• Prepare and process invoices, proforma invoices, and monthly revenue reports .
• Assist in accounts receivable follow-up related to service and parts invoices.
• Manage return of goods and receipt of materials, ensuring correct inventory handling.
• Maintain accurate and up-to-date records in the Service Management System (ASTEA) and related databases.
• Verify and update customer, equipment, service contract, and calibration data based on service reports and customer inputs.
• Produce routine service reports such as scheduling, availability, revenue, and calibration reports (e.g. CalPro extracts and calibration registers).
• Ensure high integrity, accuracy, and completeness of service data to support operations and decision-making.
• Maintain service documentation in line with internal procedures and audit requirements.
• Support the Service Supervisor in achieving service performance, operational efficiency, and customer satisfaction goals.
• Contribute to a collaborative, customer-focused service culture across service, sales, and operations teams.
• Identify opportunities to improve service processes, customer communication, and administrative efficiency

The Talent:

• Diploma or Bachelor’s degree in Business, Engineering, or a related discipline preferred.
• Minimum 2 years’ experience in service sales, service administration, customer support, or a similar customer-facing service environment.
• Experience supporting technical or engineered products in a B2B context is an advantage.
• Proficiency in service management systems (ASTEA or equivalent), CRM/ERP tools, Word, and Excel.
• Office-based role with heavy customer interaction via phone and email.
• Occasional customer visits as required to support service sales and relationship management.

Next Step:

• Interested applicants, please send your resume to yingchong.koh@adecco.com with your current and expected salary.
• All shortlisted candidates will be contacted.

Koh Ying Chong

Consultant, Engineering | Permanent Recruitment

Personnel Registration No. R23116418

Adecco Personnel Pte Ltd | UEN: 198500164K | EA License No. 91C2918

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