Network Engineer, Technical Support

About Company:

About the Company

A global media company operating across the US, APAC, and EMEA, delivering world-class content across multiple entertainment brands. The Korea office plays a key regional role, collaborating closely with teams in Japan, the UK, and other international markets on content distribution, digital operations, and technology support.

Key Competencies:

Position Overview

The Technology Support Specialist (APAC) provides full-scope technical support for the Korea office and supports the Japan office and global teams. This position requires fluency in Japanese and English. The role operates independently in Korea with full support from global IT teams and local vendors.

Main Responsibilities

1. End User Support and Technical Operations

• Provide Level 1–2 technical support for employees in Korea and APAC.
• Handle IT service requests from the Japan office and communicate resolutions in Japanese.
• Troubleshoot issues related to Windows, macOS, O365, Teams, Outlook, Intune, Active Directory, VPN, MFA, and hardware.
• Set up, deploy, and manage devices for onboarding/offboarding.
• Maintain accurate asset inventory and access management records.

2. Network & System Management

• Monitor basic network performance and coordinate with local vendors.
• Support Wi-Fi stability, network performance, and conference room systems.
• Assist in security patches, updates, and compliance-related tasks.

3. AI Tool Training & Internal Enablement

• Deliver onboarding sessions for AI tools used across the organization.
• Provide ongoing AI tool training and support for new and current employees.
• Assist with APAC-wide digital transformation and AI adoption initiatives.

4. Global Collaboration

• Communicate with UK headquarters and global IT teams regarding system updates, migrations, and global projects.
• Participate in APAC initiatives such as tech standardization and system rollouts.
• Escalate complex technical issues to regional or global teams when necessary.

5. Ticketing & Documentation

• Manage IT tickets through the corporate ticketing platform.
• Prioritize and resolve support requests within required SLA.
• Create internal documentation including troubleshooting guides and FAQs.

An Ideal Candidate:

Required Qualifications

• Fluency in Japanese (JLPT N1–N2) and Korean (native) is required, along with professional working proficiency in English for communication with global teams.
• A minimum of 1 year of experience in IT Support, Helpdesk, or Technical Support is required, with 3–5 years of relevant experience preferred.
• Hands-on experience with Windows, macOS, Office 365, Teams, OneDrive, Active Directory, Azure AD, Intune, MFA, VPN, and ITSM platforms.
• Experience with Zoom Rooms, Teams Rooms, broadcast media systems, or device lifecycle management is a plus.
• Strong customer service mindset and ability to support executive-level employees.
• Capable of working independently in a lean APAC environment.
• Ability to manage multiple tasks and prioritize effectively.
• Proactive and solution-oriented attitude.

Contact

Sung Joon Kim, Permanent Consultant

02 6200 9742

sungjoon.kim@adecco.com