Product Manager

About Company:

Our client empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth. 

An Ideal Candidate:

We are looking for a Product Manager to lead cross-functional initiatives that elevate product value, strengthen platform integration, and drive customer adoption and satisfaction.

Key Competencies:

Product Strategy & Roadmap

• Define and manage product vision, goals, and success metrics in alignment with customer needs and Explorance’s strategic direction.
• Own and prioritize product roadmaps, balancing long-term vision with near-term execution.
• Lead product lifecycle activities from discovery through delivery, ensuring high-quality releases that meet market requirements.

Customer Collaboration & Engagement

• Collaborate directly with customers to understand their goals, challenges, and evolving feedback needs.
• Facilitate early access and pilot programs, gathering insights to validate direction and de-risk releases.
• Translate customer conversations, usage data, and support feedback into actionable product decisions.
• Drive product usage and engagement by simplifying workflows and creating value-driven experiences.

Integrations & Interoperability

• Own integration strategy across third-party platforms including Learning Management Systems (e.g., Canvas, Brightspace), communication tools (e.g., Slack, Teams, Zoom), and enterprise systems (e.g., HRIS, CRM, analytics).
• Define and evolve API capabilities, and support secure, scalable identity management via SSO, SAML, and OIDC protocols.
• Partner with engineering to support packaging and deployment readiness across SaaS environments, ensuring consistency and licensing alignment.

Cross-Functional Leadership

• Collaborate with Engineering, Design, QA, and Release teams to scope, build, test, and launch features.
• Work with Customer Success, Professional Services, and Support to ensure product readiness and knowledge transfer.

Communicate roadmap, release timelines, and product changes clearly across internal and external stakeholders.