AR Caller

About Company:

Our client is a global professional services firm that offers advisory, technology, and managed services to commercial and government clients, focusing on areas like healthcare, financial services, energy, and national security to help with complex challenges like digital transformation, risk management, and operational efficiency. They provide expertise in consulting, outsourcing, and technology-driven solutions, operating as an AI-led firm with a strong public and private sector focus. 

An Ideal Candidate:

The ideal AR Caller candidate is a detail-oriented professional with a bachelor's degree in a relevant field or equivalent work experience 0-2 Years with Excellent Communication Skills and interpersonal skills. Excellent problem-solving and analytical skills, Ability to work collaboratively in a team.

Key Competencies:

Key Competencies: -

1.Insurance Follow-up: Calling insurance providers to check the status of outstanding, unpaid, or denied claims via phone, IVR, or web portals.

2.Denial Management: Analyzing denial reasons, correcting claim errors, and initiating appeals to ensure maximum reimbursement.

3.Documentation: Accurately documenting all actions taken, call outcomes, and relevant information in the billing system.

4.Reconciliation: Resolving discrepancies between expected and actual payments.

5.Communication: Interacting with insurance representatives, and occasionally patients, to resolve payment issues.

6.Target Achievement: Consistently meeting daily/monthly productivity and quality targets.

7.Compliance: Ensuring all actions adhere to HIPAA and company policies.