Senior Supervisor
- a global lifestyle brand with over 100 years of heritage, best known for its iconic headwear and strong connection to sports, fashion, and street culture.
- The company is recognized worldwide for producing high-quality caps, apparel, and accessories for men, women, and youth.
- Operating across North America, Europe, Asia, and other major markets, maintains a strong global presence in both retail and wholesale channels.
- The brand is celebrated for its craftsmanship, authenticity, and ongoing innovation in lifestyle and sports‑inspired fashion.
- Strong leadership and team‑supervision capabilities
- Excellent interpersonal and customer service skills
- Good understanding of retail KPIs, sales techniques, and customer engagement
- Ability to maintain store presentation and uphold brand identity
- Proactive, organised, and able to multitask in a fast‑paced retail environment
- Lead daily store operations to ensure smooth workflow, high service standards, and consistent brand experience
- Supervise and support sales associates, providing on‑floor guidance, coaching, and performance feedback
- Drive sales performance by monitoring KPIs, motivating the team, and implementing action plans to achieve store targets
- Deliver excellent customer service, handle escalated issues, and ensure customer satisfaction and loyalty
- Oversee visual merchandising standards, ensuring displays follow New Era brand guidelines and seasonal directives
- Manage stock levels, conduct inventory checks, and coordinate replenishment to maintain product availability
- Assist in staff scheduling, task allocation, and new hire training to build a strong and efficient team
- Ensure compliance with company policies, operational procedures, and loss prevention standards
- Support promotional events, product launches, and in‑store marketing initiatives
- Prepare daily operational reports, provide sales insights, and communicate store needs to management
Ref: JN-032026-190610