E-commerce & CRM Officer

Our client is a public utility company. They are looking for a Retail and Merchant Officer to join their team.

Experience

• 3-5 year of merchandising management experience in electrical appliances, consumer electronics, household cooking appliances, health & wellness products etc.
• Familiar with quality standards for product categories in electrical appliances and other household products
• Passionate, creative, and organized team player with a strong market-centric mindset and data driven capabilities

Responsibilities

• Co-ordinate and execute procurement process and quality control for the purchase of products and services
• Support all aspects of merchandising including product sourcing and development, order processing, price negotiation, vendor compliance, service quality assurance, site audit, order placement, delivery and logistics and after sales services
• Evaluate current suppliers’ performance and build up strong relationship with suppliers. Ensure in line with procurement policies and business strategies
• Collaborate across teams and sales channels to manage merchandising calendar and ensure smooth run of sales campaigns and promotion activities
• Support the sales operation at touch points, e.g. Customer Service Centres (CSC), ensure service selection, sales, and regular promotion events can effectively drive sales and promote EE&E