Customer Service Officer- Counter Operations

Our client is a well-reputable theme-park and they are now looking for Customer Service Officers to join their energetic team.

Key Responsibilities

• Provide guest services to ensure a pleasant experience for all visitors.
• Handle guest enquiries and complaints professionally and efficiently.
• Perform ticketing transactions, including sales, refunds, and related processes.
• Conduct and support VIP visits to ensure smooth and personalized experiences.
• Support all in‑park guest service functions and promotional activities.
• Prepare various types of reports required by the Guest Services Department.
• Provide administrative support to the Guest Services Department
• Carry out any ad hoc duties assigned by supervisors

Requirements

• HKCEE / HKDSE or above
• Customer Service Friendly working environment Attractive remuneration
• 1-2 years customer service experience from hospitality / retail / entertainment industries
• A good team player with strong interpersonal and communication skills
• Proactive, energetic and customer-oriented 
• Fluent in spoken and written in Cantonese, English and Mandarin
• Fresh graduate will be considered 

工作内容： 

• 處理顧客的查詢及投訴
• 提供友好和禮貌的服務
• 與內部部門聯絡，解決客戶的要求和問題
• 協助完成經理分配的任務

入職要求:

• 1-2年客戶服務經驗 - 酒店/零售/娛樂行業
• 具有良好的團隊合作精神，具有較強的溝通能力
• 積極主動、充滿活力
• 流利粵語、英語和普通話口語和書寫
• 應屆畢業生將被考慮